If needed, how do I Return & Exchange Items?
If you are not completely satisfied with your purchase, we will be happy accept the return or exchange of unworn, unwashed or defective items, within 30 days of receipt of purchase.
Please send original sales receipt with return shipment. Return/Exchange packages must be shipped pre-paid, preferably United Parcel Service(UPS). Your payment will be promptly credited(less the initial shipping charges), and a return credit receipt will be emailed and mailed to your shipping address (Return merchandise after 30 days of receipt of purchase OR without sales receipt will only be given current store price credit, less the $10.00 re-stocking fee ).
To return or exchange an item, please follow these simple steps:
1. Repack the product in its original packaging, if possible, with the original receipt and message.
2. Include your order number.
3. Send to one of our locations listed below.
2343 Barton Street East | Hamilton, Ontario | L8E 5V8 Canada
Telephone: (905) 560-9230 | Fax: (905) 560-9846
FELLFAB Corporation – Atalanta, GA
200 Tradeport Drive, Suite 100 | Atlanta, Georgia | 30354 USA
Tel: (404) 363-8905 | Fax: (404) 363-8997
FELLFAB Corporation – Fort Worth, TX
2680 – 82 Gravel Drive, Building 5 | Fort Worth, Texas | 76118 USA
Tel: (817) 595-7408 | Fax: (817) 595-7492
For your security, please return your purchase with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. FELLFAB is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, FELLFAB will reimburse the return shipping charges.
To review our complete Limited Product Warranty and Limit of Liability, please read below.
FELLFAB® Limited Product Warranty and Limit of Liability
The FELLFAB® products described and sold on the FELLFAB® site are warranted to their original owner to be free from defects in parts and workmanship for one year from the time of purchase. At our option, FELLFAB® will repair, replace, or refund the purchase price of any of these products that are found to be defective under these guidelines unless it is damaged due to ordinary wear and tear, lack of proper maintenance, employment outside of the areas of intended use, misuse of the product or failure to follow the instructions and warnings provided. Dis-assembly or modification of any FELLFAB® products by an unauthorized person voids this warranty.
The limited warranty contained herein is your exclusive warranty. All other warranties Are hereby expressly excluded and disclaimed. ALL IMPLIED WARRANTIES, INCLUDING WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY EXCLUDED AND DISCLAIMED. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. We will not be liable, in any event, for any amount in excess of the purchase price of the product. In no event shall we be liable for any special, incidental, or consequential damages of any kind arising out of the purchase or use of these products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
UNDER NO CIRCUMSTANCES SHALL FELLFAB® OR ITS SUBSIDIARIES, RELATED COMPANIES, AGENTS, OFFICERS, DIRECTORS, EMPLOYEES, SUCCESSORS, ASSIGNS, OR AFFILIATES BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES FOR ANY MATTER ARISING FROM OR RELATING TO YOUR USE OF A FELLFAB® PRODUCT, INCLUDING, WITHOUT LIMITATION, YOUR USE, MISUSE, OR INABILITY TO USE A FELLFAB® PRODUCT WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT, OR OTHERWISE.